Frequently Asked Questions — Filmgear Canada

Is Filmgear Canada an authorized dealer?

Yes. Filmgear Canada is an authorized Canadian dealer for DJI, Aputure, Amaran, Nanlite, RODE, Tilta, DZOFILM, Hollyland, Vaxis, and other professional equipment manufacturers. All products are genuine and include full Canadian manufacturer warranty — no grey market, no import duties.

Does Filmgear Canada have a physical store in Vancouver?

Yes. We have a showroom and warehouse at 945 E Cordova St #108, Vancouver, BC V6A 1H9, minutes from Downtown Vancouver. Customers can view, handle, and test selected equipment in person before purchasing. Open Monday–Saturday, 9:30 AM–5:00 PM Pacific Time.

Can I pick up my order locally in Vancouver?

Yes. Local pickup is available at our Vancouver store at 945 E Cordova St #108. Simply select local pickup at checkout. No shipping fees apply for in-store pickup orders.

Does Filmgear Canada ship across Canada?

Yes. We offer fast nationwide shipping to all Canadian provinces — Vancouver, Calgary, Edmonton, Toronto, Montreal, Halifax, and beyond. Free shipping is available on orders over $199.99 CAD (some oversize/overweight exclusions apply).

What is Filmgear Canada's return policy?

We offer returns on eligible items within 30 days of purchase. Items must be in original, unused condition with all original packaging. Please contact info@filmgearcanada.com to initiate a return. Demo and clearance items may have different policies — please inquire before purchasing.

Does Filmgear Canada offer financing?

Yes. We offer 0% interest financing for 6 months via Shop Pay Installments on eligible orders. You can split your purchase into easy monthly payments with no additional fees. Select Shop Pay at checkout to see your financing options.

Does Filmgear Canada rent camera and lighting equipment?

Yes. We offer camera and lighting equipment rentals from our Vancouver location. Contact us at rentals@filmgearcanada.com or call (604) 269-4161 for rental availability and rates.

How do I contact Filmgear Canada?

You can reach us by phone at (604) 269-4161, by email at info@filmgearcanada.com, or visit our showroom at 945 E Cordova St #108, Vancouver, BC V6A 1H9.