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945 E Cordova St #108, Vancouver, BC V6A 1H9
📍 945 E Cordova St #108, Vancouver, BC V6A 1H9
0% APR or low monthly payments with Shop Pay. See if you qualify.
FREE Canada Shipping On Orders Over $199*

Privacy policy

Last updated: November 9, 2026

Filmgear Canada is operated by Filmgear Production Services Corp. ("Filmgear Canada", "we", "us"), a British Columbia company with a showroom at 945 E Cordova St, Suite 108, Vancouver, BC V6A 1H9. This policy explains what personal information we collect when you visit filmgearcanada.com, shop with us online or in our showroom, or contact us, and how we use and protect it. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information we collect

  • Contact and account details. Your name, email address, phone number, billing and shipping addresses, and your account login if you create one.
  • Order information. The products you buy, prices, order history, pickup and delivery details, returns, and store credit balance.
  • Payment information. Card payments are processed by Shopify Payments, and financing is processed by Affirm. We do not see or store your full card number. For INTERAC e-Transfer we receive the sender name and payment details from the bank.
  • Business information. If you buy for a company, school or production, we collect the organization name and the details needed for quotes and invoices.
  • Support and service requests. Messages you send us by email, phone, website chat or forms. This includes price match requests, special order requests, consignment inquiries, and warranty claims, which may include a product serial number, photos or a video of the issue.
  • Reviews. If you leave a product or store review, we collect your name, rating and comments.
  • Device and browsing information. When you visit our website, we and our service providers automatically collect information such as your IP address, browser type, pages viewed, products added to cart, and how you reached our site. We collect this through cookies, pixels and similar technologies.

How we use your information

  • To process, ship and deliver your orders, prepare pickup orders, and handle returns, exchanges and refunds.
  • To answer your questions and provide customer support, including through our website chat, which may use an AI assistant to answer common questions.
  • To coordinate warranty claims and special orders with manufacturers and distributors on your behalf.
  • To send order confirmations, shipping updates and other service messages.
  • To send you marketing emails or text messages, but only if you have agreed to receive them. You can unsubscribe at any time using the link in any marketing email, or by contacting us.
  • To show you relevant ads on other websites and platforms, and to measure how well our ads and website perform.
  • To issue store credit, run our rewards program, and process gift cards.
  • To prevent fraud, keep our website secure, and meet our legal, tax and accounting obligations.

Who we share it with

We share personal information only as needed for the purposes above:

  • Service providers that help us run our business, including our e-commerce and payments platform (Shopify), financing (Affirm), shipping carriers and shipping software (such as UPS, DHL Express, FedEx and ShipStation), email and messaging tools, review platforms (such as Judge.me and Google Customer Reviews), store credit and gift card software (Rise.ai), and our accounting software and accountants. They may use your information only to provide services to us, except as described in this policy.
  • Website chat. Our website chat is powered by Shopify. We use Shopify to process customer data, including chat messages, to generate responses and to improve the quality of the chat assistant over time.
  • Manufacturers and distributors, when we place a special order or process a warranty claim for you.
  • Advertising and analytics partners, such as Google and Meta (Facebook and Instagram). They receive information about your activity on our website through cookies and pixels to measure ads and show you ads based on your interests. Shopify may also use store data to improve its services and ad targeting, as described in Shopify's terms.
  • Legal and business reasons, when required by law, to protect our rights, or as part of a sale or reorganization of our business.

We do not sell your personal information for money.

Cookies and advertising choices

Cookies are small files stored by your browser. We use them to keep your cart working, remember your preferences, understand how our website is used, and support advertising. You can block or delete cookies in your browser settings, although some parts of the website, such as the cart, may not work without them. You can also limit interest-based ads through your Google and Meta ad settings. To opt out of us sharing your information for targeted advertising, email info@filmgearcanada.com.

Where your information is stored

Our store platform stores data in the United States, and some of our service providers operate in other countries. Your information may therefore be processed outside Canada and may be accessible to courts, law enforcement and national security authorities of those countries under their laws.

How long we keep it

We keep personal information for as long as we need it for the purposes above. We keep order, invoice and payment records for as long as Canadian tax and accounting laws require, generally six years. When we no longer need information, we delete it or make it anonymous.

How we protect it

We use reasonable physical, organizational and technical safeguards to protect personal information. Payments are processed by providers that meet the Payment Card Industry Data Security Standard (PCI DSS). Access to customer information is limited to staff and service providers who need it to do their work.

Your choices and rights

You can ask us to give you access to the personal information we hold about you, correct it, or delete it where we are not required to keep it. You can withdraw your consent to marketing at any time. To make a request, email info@filmgearcanada.com. We may need to confirm your identity first, and we will respond within 30 days.

Children

Our website is not directed at children, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the date at the top.

Contact us

If you have questions or concerns about this policy or how we handle your information, contact our Privacy Officer:

Privacy Officer, Filmgear Canada
945 E Cordova St, Suite 108, Vancouver, BC V6A 1H9
Email: info@filmgearcanada.com
Phone: (604) 269-4161

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.